![]() ![]() Now that your restaurant is delivery-only, use all available space to create a work station for employees. Organize Your Restaurant To Run Optimally For Deliveries Train employees to take orders over the phone and enter them into your POS, and even take credit card orders over the phone in a secure manner.ģ. Have a dedicated employee manning the phone not only for food orders, but also to speak to inquiring customers calling in to check if you offer delivery or not.Īdditionally, encourage employees to transition to couriers, incentivized by delivery fees and tips. The key here is to have clear and defined teams with their new responsibilities outlined for them. Make sure that this shows exactly who reports to who, starting from managerial and leadership roles and going all the way down. I personally recommend that you hop online and create a template on Canva for free. You will undoubtedly also run into issues of who reports to who, so putting together a quick hierarchy map can help resolve issues quickly with streamlined decision-making. Create Hierarchy Maps and Outline Clear Responsibilities However, there are plenty of public resources online like FDA.gov and that provide invaluable information.Ģ. Not everyone has proper training documentation in place. We practically reinforced a lot of basics that everyone already knew.” We also sent out best practices and reminded them that time flies and there are lots to do in a day. ![]() “For cleaning and sanitation, we quickly reworked expectations and created training guides for the staff with videos from YouTube. Kayleigh Chu, Manager of Operational Excellence at Fresh, notes that training was key to their success in implementing a delivery service within 24 hours. That being said, do not be afraid to start your own delivery service! Additionally, setup times are quick at times like these, but be aware of the extra time it’ll take to integrate with your individual POS system, software, and other restaurant tech as well. The last thing you need is a middleman taking yet another cut of your food costs, when margins are smaller than ever before, so be sure to do your research before signing up. Seamless and Grubhub are offering deferred payments, where delivery fees are waived until the restaurant is back on their feet. Things to Consider Before Going 3rd PartyĪs of today, UberEats, DoorDash, and PostMates are waiving delivery fees for everyone affected by the virus.
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